Frequently Asked Questions
Everything you need to know about your LUO Jewelry experience.
What materials are used in LUO Jewelry pieces?
We use high-quality materials including 18k gold plating over sterling silver, genuine freshwater pearls, and ethically sourced gemstones to ensure lasting brilliance.
How should I care for my jewelry?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided LUO pouch when not in use and clean gently with a soft microfiber cloth.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer international shipping?
Yes, LUO Jewelry ships worldwide. International delivery times typically range from 7 to 14 business days depending on your location and local customs processing.
Are your products hypoallergenic?
Yes, all our jewelry is nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.